Lenovo has partnered with Asian Hospital and Medical Center to enhance clinical efficiency and accelerate the hospital’s digital transformation by standardizing endpoint devices across the institution.
As part of the Metro Pacific Hospital (MPH) Group—which operates nearly 30 hospitals nationwide—Asian Hospital has been at the forefront of MPH’s initiative to unify and modernize PC infrastructure across its network.Asian Hospital, a premier tertiary institution located in the southern part of Metro Manila, is recognized as one of the group’s largest and most advanced facilities. Leading this effort is Frank N. Vibar, Chief Information Officer (CIO), who oversees hospital information systems (HIS), electronic medical records (EMR), network and data center infrastructure, and all end-user computing devices.
“Our mandate is not just to digitize,” says Frank N. Vibar, CIO, Asian Hospital and Medical Center. “Our mandate is to ensure that every piece of technology we deploy ultimately makes it easier for our clinicians to deliver safe, efficient, and high-quality patient care.”
Addressing Device Instability Affecting Patient Care
Prior to standardizing with Lenovo, Asian Hospital was using a wide mix of devices from multiple brands, resulting in inconsistencies in performance and reliability. Slowdowns, crashes, and unexpected shutdowns frequently disrupted clinical workflows, including medical record access and documentation. Device-related concerns were averaging over 200 support calls per month, often requiring urgent interventions from IT staff to keep care activities running.
“In a hospital context, a failing laptop is not just an inconvenience—it has a direct impact on patient care,” explains Vibar. “If a doctor is recording diagnoses or reviewing patient data and the device slows down or crashes, it disrupts the entire care process and creates frustration for both clinician and patient.”
This environment prompted Asian Hospital to seek a partner capable of delivering predictable, stable, and reliable end-user devices designed to support life-critical healthcare operations.
A Strategic Partnership for Standardization and Performance
Asian Hospital selected Lenovo for its strong reputation for reliability, enterprise-grade support, and robust product development.
“We needed a partner that could provide stability, consistency, and reliability—both in the devices themselves and in the support behind them,” says Vibar. “Lenovo gave us confidence that we could standardize without sacrificing performance or availability.”
Through close coordination, Lenovo and Asian Hospital aligned device categories to specific user workflows—for finance, HR, mobile users, nurse stations, ER units, and clinical areas requiring barcode-scanning for closed-loop medication workflows.
“We know our workflow and Lenovo knows its products,” Vibar shares. “By collaborating on user profiles and device types, we were able to match our requirements with the right endpoints and ensure that every device deployed delivers real value to the user.”
Transformative Results: From 200 Monthly Issues to Almost Zero
The transition to Lenovo devices has produced measurable improvements across Asian Hospital. As legacy devices were replaced with Lenovo units, monthly incident reports dropped from over 200 tickets to almost zero in Lenovo-equipped areas.
“As we gradually replaced legacy devices with Lenovo, complaints about performance and breakdowns from our doctors and nurses went from over 200 tickets a month to almost zero,” says Vibar. “That translates directly into smoother access to our hospital information system and electronic medical records, and ultimately, better continuity of patient care.”
The hospital also observed dramatically improved system performance, as doctors and nurses reported faster workflows and more stable access to HIS and EMR systems.
With endpoint issues nearly eliminated and more efficient IT operations, IT staff are now able to focus on upskilling in cybersecurity, networking, data analytics and AI integration. Additionally, with expanded availability of devices in critical areas, workflow analyses led to the deployment of additional Lenovo units in high-demand areas such as the Emergency Room. Signifying strong clinician satisfaction, users in Lenovo-enabled areas are now proactively requesting replacement of older units, signaling clear preference and confidence in the new standardized devices. (PR)
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