To give assurance to their dear consumers, partner retailers and dealers will offer a “Special Warranty Program” for upcoming purchases of any current Huawei phone.
All devices covered by this special warranty will have no issue concerning usage of Google apps and services such as the Google Play Store, Gmail, Google Maps, Photos, Chrome and YouTube, as well as non-Google ones such as Facebook, Instagram and WhatsApp.
This special warranty is offered exclusively by participating dealers to provide a worry-free experience for consumers with their new Huawei device. Plenty of retail partners such as MemoXpress, Rulls, and around 30 more support the special warranty program, reassuring consumers that all Huawei devices purchased from them are fully equipped with Google services ready to go.
Mark Lacsamana, Huawei Mate 20 Pro User
Mark Anthony Lacsamana, when asked if his Huawei Mate 20 Pro was worth his money, agreed wholeheartedly, saying, “Kasi, lahat ng mga gusto ko sa phone nandiyan na. Like, yung camera, malinaw siya kahit malayo. And then, yung tibay niya, ilang bagsak na yung phone ko pero super tibay pa rin and walang gasgas at all.”
Ryan Lu, HUAWEI Nova 3i User
Ryan Lu took his Huawei Nova 3i in for Service Day, and he’s proud of his device choice, saying, “Very stylish, unique and affordable. Tapos very powerful. ‘Yung KIRIN processor… and what I like the most is, I can personalize and customize.” Regarding recent issues, Ryan is unfazed: “I don’t mind. Atsaka di na ako nangingialam doon sa issues. As long as maganda ang phone. Actually, papunta na dito ang family ko. Because of me, bumili sila ng Huawei.”
Pauline Delicano is another proud and satisfied Nova 3i owner, and having tried other brands before, switched to Huawei the moment she had the chance. “Now, it’s one of the most competitive brands. I think it [the issues] doesn’t really matter as long as we will get the services that we have always been getting. I don’t think it wouldn’t affect us that much as long as the current users won’t be experiencing any problems,” Pauline confidently says.
Pauline Delicano, HUAWEI Nova 3i User
Mariel Tanggol, a Huawei concept store supervisor and a firm supporter of the brand, mentioned how thrilled her sales team was after hearing about the warranty program. “Before the warranty program, nakita ko naman sa mga sales promoters yung eagerness nila to help out consumers with their questions. Pero after lumabas yung warranty, nakita ko rin, as a supervisor, kung paano bumalik yung confidence and sigla nila sa pag-demo ng units and pag-explain sa customer tungkol sa issue,” Mariel lively says.
Mariel together with her sales team from the SM Mall of Asia branch felt consumers' trust and confidence towards the brand and has even seen a significant impact in sales after the announcement of the warranty program. Ultimately, consumers will benefit the most with the warranty program wherein they [consumers] now think that what they paid for is worth it, with some stating, “Yung nilabas kong pera hindi mawawalan ng halaga”. Also, according to Mariel, most consumers were surprised with the fact that Huawei offers after-sales services like this and found that 99% of consumers that the sales promoters share the news with, shared ecstatic remarks about this while showing contentment as well.
“We are one with Huawei in pushing for quality service including after-sales initiatives that will surely put Filipino consumers first.” said Mr. Edward Tan, Vice President for Operations at MemoXpress. “We express our support and full trust with Huawei through this special warranty program to prove that Huawei devices are safe to purchase.”
