Salesforce Cited Achievements Of Meralco Online

The world's number one customer relationship management (CRM) platform company, Salesforce, cited Meralco Online for its achievements and service to customers.

Salesforce Asia Regional Vice President Jess O’Reilly said: “Meralco Online is our most ambitious project in Asia, which traced customer journeys and their pain points, and made it simple, fast, and convenient to be a Meralco customer. We in Salesforce are very proud of this project, with a huge cross functional team achieving this in 19 months, one of the fastest we’ve seen globally.”

Accessible via www.meralco.com.ph or its app via the app store of both Apple and Google, Meralco Online allows its customers to view and pay bills, report outages, and get alerts on their bills, payments, and outages.


With the service, the performance of Meralco Online is monitored in real time, including transactions being made. Within a month, it registered over 40,000 customers, and over 7,300 payments worth P23 million pesos. The app was also rated very highly, and was in the top 10 utility apps in the world on both the Apple store and the Google Play Store.

Alfredo S. Panlilio, Meralco Senior Vice President for Customer Retail Services and Corporate and Communications said: "This is part of Meralco's digital transformation and our pledge to customers to serve them better, allowing them to have access to their account anytime, anywhere," he said. “This version we just launched is our first attempt, and we will continue to improve on it as we get feedback.”

Gavin Barfield, Chief Technology Advisor of Meralco, explained that Meralco is leading the way implementing cutting edge cloud-based systems in the country. He said: “we plan to add more functionalities including field services and artificial intelligence, as we leverage off the capabilities of the Salesforce platform to create a truly digital customer experience.”

Share this

Related Posts

Previous
Next Post »

November 19, 2018

Salesforce Cited Achievements Of Meralco Online

| |

The world's number one customer relationship management (CRM) platform company, Salesforce, cited Meralco Online for its achievements and service to customers.

Salesforce Asia Regional Vice President Jess O’Reilly said: “Meralco Online is our most ambitious project in Asia, which traced customer journeys and their pain points, and made it simple, fast, and convenient to be a Meralco customer. We in Salesforce are very proud of this project, with a huge cross functional team achieving this in 19 months, one of the fastest we’ve seen globally.”

Accessible via www.meralco.com.ph or its app via the app store of both Apple and Google, Meralco Online allows its customers to view and pay bills, report outages, and get alerts on their bills, payments, and outages.


With the service, the performance of Meralco Online is monitored in real time, including transactions being made. Within a month, it registered over 40,000 customers, and over 7,300 payments worth P23 million pesos. The app was also rated very highly, and was in the top 10 utility apps in the world on both the Apple store and the Google Play Store.

Alfredo S. Panlilio, Meralco Senior Vice President for Customer Retail Services and Corporate and Communications said: "This is part of Meralco's digital transformation and our pledge to customers to serve them better, allowing them to have access to their account anytime, anywhere," he said. “This version we just launched is our first attempt, and we will continue to improve on it as we get feedback.”

Gavin Barfield, Chief Technology Advisor of Meralco, explained that Meralco is leading the way implementing cutting edge cloud-based systems in the country. He said: “we plan to add more functionalities including field services and artificial intelligence, as we leverage off the capabilities of the Salesforce platform to create a truly digital customer experience.”

0 comments:

Tech-related Tags

abenson abs-cbn mobile abs-cbn tv plus acer adspark airborne technologies alcatel allphones allwinner amd amlogic android android one ansons AOC apple arc mobile asus audio technica avant axions ballistic beyond the box blackberry Blackview bluelounge boompods braven brother bs mobile cannice canon carmudi cd r king cherry mobile cherry prepaid ckk mobile cloudfone cloudpad cmk cellphones coloud corning cubix dell devant digital walker digits trading ding ding technology dropbox dtc easy taxi edge hd ekotek exynos facebook firefly mobile firefox os fortinet fujidenzo fukuda gigahertz gionee globe grab grabexpress grabheli grabjeep grabtaxi hanabishi hisense honeywell honor hoomia hoomia earphones hooq hotel quickly hp htc huawei hyundai ibm idc iflix infinix infocus instagram intel ios iphone itunes jabra jobstreet kalibrr karbonn kata ken xin da kickstart ventures kimstore kingcom kirin konsulta md lamudi lazada leadcore lenovo level-up games lg line link messenger marshall mec mediatek meizu memoxpress microsoft microsoft lumia move msi-ecs myphone neo netflix nikon nokia novo 7 tech o+ olx philippines onda onemos onkyo oppo paymaya pc worx philips pineng pldt fibr pldt home power mac center powerocks prestigio prestiz promate pyxis qnet mobile qualcomm qube razer redfox remix mini remix mobile rockchip royqueen samsung shopify siena mobile skk mobile smart smart bro sony Soundfreaq spinnr spotify starmobile sun cellular talk n' text TCL tdk tech21 techbox philippines telego the diff thl tm torque twitter uber urbanears viber10 villman wellcom western digital widget city windows WSI xiaomi yoobao z h & k mobile zopo ZTE zuk