The annual Asian Utility Week awarded Meralco the prestigious “Best in Customer Engagement Project” for Meralco’s rollout of its prepaid electricity service, topping over 40 utilities from Asia.
(From L to R) Meralco VP & Marketing, Customer Solutions and Product Development Head Jose Antonio T. Valdez, Meralco Customer Solutions Manager Ramil T. Ruaro, Meralco South Business Area Head Ferdinand O. Geluz, Meralco SVP & Customer Retail Services and Corporate Communications Head Alfredo S. Panlilio, Meralco VP & Corporate Business Group Head Victor S. Genuino, Meralco SAVP & Marketing Head Edeliza T. Lim, and Meralco OIC of Home and Microbusiness Marketing Christine Teodosio-Cancino.
The international panel of judges cited the “shared value” that Meralco magnified, with its prepaid service benefitting both customers and the country, providing a pioneering, innovative service. Combined with research showing a very high approval rating, Meralco garnered a near-unanimous vote from the judges. The Asian Utility Week was held from May 24-25 in Bangkok, Thailand.
